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Frequent Answered Questions 

Shipping

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  • All your orders are packed with love and care and shipped from Gold Coast (QLD).

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  • Once you have placed your order you should receive an order confirmation email in your inbox. If you don't receive one within 24 hours, please get in contact.

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  • I always aim to pack your parcels asap and will send you a shipping confirmation. If you opt for the parcel to be traceable, please select this option once you check out. 

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  • Shipping times can vary for remote and rural locations. â€‹

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  • Please send an email for international orders, and we will contact you for further options.

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Returns

 

  • I wish you to have an unforgettable joyful, and magical experience. If an item arrives damaged, please take a photo and contact me by emailing info@thelittleowl.com with all the details, and I will issue a refund as soon as possible. The original shipping charges are not refundable. There are no refunds for change of mind or incorrect choices. 

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Payment Types

 

  • PayPal as a full payment. Please do not attempt to pay in 4 through PayPal as we are not receiving this sort of Payment, which may disrupt the purchase process. Unfortunately, I am unable to remove that feature from the cart.

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Postage

 

  • Please allow 3-5 business days to post. Thank you for your patience. â€‹

 

Ethics

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  • All my products are not tested on animals; we thrive in searching and producing most naturally and magically tools. 

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  • Divination services are based on what information is available for you at the time. I will use my skills to serve you as a torch on your path. I am not responsible for your choices - you are. After all, you are the Master of your destiny.

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Herbal Uses

 

  • Herbs have powerful and active ingredients that can interact with pharmaceutical medications, people with health issues or pregnancy -  and should be taken with care. Always see your GP and discuss your health concerns before taking herbal products. The Little Owl is not liable for misusing herbs or any other product. It is the responsibility of the buyer to use discretion and caution. 

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